Terms of Service

Henrik Wiedwald CoreFrame Schubertring 32 22848 Norderstedt Germany Email: wiedwald@coreframe.one Phone: +49 162 3217783

These Terms apply to all contracts concluded between us and our clients (entrepreneurs within the meaning of § 14 BGB) for the provision of digital marketing services. Deviating client terms only apply if we have expressly agreed to them in writing.

We provide digital marketing services for local businesses, including: • Professional website design and development • Local SEO and GEO (Generative Engine Optimisation) • Google My Business management • AI automation agents (Missed-Call, Email & Social, Voice) The exact scope of services for each client is set out in the individual service agreement or proposal confirmed in writing. Service descriptions on our website do not constitute binding guarantees.

A binding contract is formed when we confirm your order in writing (email or signed proposal). The content on this website constitutes an invitation to treat (invitatio ad offerendum), not a binding offer. We reserve the right to decline any enquiry without stating reasons.

All prices are in Euro (EUR) and exclude applicable VAT unless otherwise stated. Coreframe One: A one-time setup fee of €3,500 is due upon project commencement. The monthly service fee of €297 is invoiced in advance on the 1st of each calendar month. AI Ultra Add-ons: Each AI agent costs €197 per agent per month, invoiced in advance. Invoices are due within 14 days of issue without deduction. In case of late payment, we reserve the right to charge statutory late payment interest of 9 percentage points above the base rate (§ 288(2) BGB) and to suspend services until all outstanding amounts are settled.

Monthly subscriptions may be cancelled by either party with 30 days' written notice (email suffices) to the end of the respective calendar month. Setup fees are non-refundable once service delivery has commenced. Either party may terminate the agreement with immediate effect for good cause. Good cause includes in particular a material breach that remains uncured for 14 days after written notice. Upon termination, all created and fully paid website assets will be transferred to the client. We will provide a handover package (code repository, access credentials) within 14 days of termination.

The client agrees to: • Provide complete, accurate, and current information and materials (texts, images, logos) for service delivery; • Grant necessary access to platforms (Google Business Profile, domain registrar, hosting account) within 5 business days of request; • Review and approve deliverables or submit justified change requests in writing within 7 business days of submission; • Comply with all applicable laws in connection with the use of our services. If the client fails to fulfil their cooperation obligations, project timelines will be extended accordingly; any additional costs incurred shall be borne by the client.

Upon receipt of full payment of all due fees, we grant the client a non-exclusive, perpetual, non-transferable licence to use the website content and design elements specifically created for them. We retain ownership and all rights to: • Underlying frameworks, code libraries, and templates • Proprietary methodologies and processes • AI models and automation systems • All other elements not specifically developed for the client Third-party licences (fonts, stock images, plugins) are subject to their respective licence terms. Without our prior written consent, the client may not sell, transfer, sublicence, or commercially exploit the deliverables for third parties.

We are liable without limitation for intent and gross negligence, and for damages arising from injury to life, body, or health. For slight negligence, we are only liable for breach of a material contractual obligation (cardinal obligation). In this case, liability is limited to the typically foreseeable damage. Our total liability under or in connection with these Terms is limited to the sum of fees paid in the 12 months preceding the damaging event. We are not liable for: • Outages or malfunctions of third-party platforms (Google, Meta, WhatsApp, Vercel) • Indirect damages, consequential damages, or loss of profit • Force majeure events

Websites created as part of our services are hosted on the infrastructure of Vercel Inc. (340 Pine Street, Suite 701, San Francisco, CA 94104, USA), a leading global provider for web application deployment. Data transfers to the USA are made on the basis of EU Standard Contractual Clauses (Art. 46(2)(c) GDPR); Vercel is certified under the EU-US Data Privacy Framework. We accept no liability for outages caused by technical disruptions on the part of Vercel or other infrastructure providers.

Both parties agree to keep confidential all non-public information received from the other party in the course of the contractual relationship and to use it solely for the performance of contractual obligations. This obligation survives termination for a period of 3 years.

These Terms are governed exclusively by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is Hamburg, Germany, provided the client is a merchant, legal entity under public law, or public-law special fund. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG). The EU Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr/

We reserve the right to amend these Terms with future effect at any time. Amendments will be communicated to the client by email with at least 30 days' notice before they take effect. If the client does not object in writing within this period, the amended Terms are deemed accepted.

Should any provision of these Terms be or become wholly or partially invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid one.